Who do you work with?
We focus on member-centric and service businesses with distributed teams of 20-200 people. These businesses have gained tangible traction and secure a minimum of $3M in revenue annually.
How long is the business design process?
The process spans three years. Most of the work is done in the first twelve months. We then use the following two years to ensure all the adjustments are effective.
How do we get everything scheduled?
We will schedule all the meetings and sessions at the beginning of the process. Doing so helps to keep everyone on track as schedules get full.
Do you work virtually or in person?
We’re a virtual first company and have refined our facilitation skills so we deliver a positive experience for participants and strong results. That doesn’t mean we never facilitate in person; it’s simply not our default.
Does this process involve leadership only or are there other people involved?
Our process engages the people you serve, your team, your leadership, your partners, and if you’re a nonprofit, your funders. We build working groups to represent each of these stakeholders at the beginning of the process, taking factors from geography to length of engagement into account.
Do I have to do the whole process?
While there are a few aspects you can choose not to include, we don’t break our process into pieces because we know you need to strategically design your entire business to get the results you want.
What do I get at the end of the process?
We build you a custom app that serves as a single source of truth for your team. We will teach you how to use it (it’s easy, we promise) and take on the responsibility of managing and expanding it so you don’t have to.
Can you help us stay focused?
Yes. Most of our business design clients also partner with us on the calibration process, a three-year cycle that allows them to review, choose, communicate, and act in ways that move their business forward. We can also deliver custom workshops to build skills or support new team members.
When are you in office (so to speak)?
Our office is open from 9:30 AM-5:00 PM Monday-Thursday and 9:30 AM-1:00 PM on Friday. You are welcome to communicate with us when you need to, but we will not schedule meetings or respond to inquiries outside of this time frame.
How long does it take you to respond?
We will respond to your messages within two business days as often as possible.
How many clients do you work with per month?
We have not set a limit; however, we are a boutique firm that focuses on quality, not quantity.
