FAQs

If you focus on what will make people want to stay, you automatically make your business more attractive to new members.

We make your sales and marketing efforts more effective. You have to make sure they are marketing and selling something your members really value. If they don’t value it, it’s not going to sell.

Your expertise is essential, but relying on assumptions alone is like flying blind. Our process simply ensures your powerful vision is aimed at the right target before you invest your team's valuable time.

One year. We develop the pieces you need in the first six months. Then we spend six months ensuring you adopt the new practices so you’re not dependent on us forever. Our goal is to make you self-sufficient, not dependent on us long-term.

We understand that your team has a lot on their plate. Our process is designed to minimize the time you need to spend in sessions or completing paperwork.

We will schedule all the meetings and sessions at the beginning of the process. This creates a clear roadmap from the start and ensures the project respects everyone's time.

We primarily work with clients virtually and have refined our facilitation skills so we deliver a positive experience for participants and strong results. That doesn’t mean we never facilitate in person; it’s simply not our default.

Yes. Many of our clients partner with us for ongoing support. Some involve us every quarter, others every year or three years purely for the benefit of an outside perspective.

Our office is open from 9:30 AM-5:00 PM Monday-Thursday and 9:30 AM-1:00 PM on Friday. You are welcome to communicate with us when you need to, but we will not schedule meetings or respond to inquiries outside of this time frame.

We will respond to your messages within two business days.

As a boutique firm, we intentionally work with a select number of clients at a time to ensure each one receives our full attention.

No. We’re strategic facilitators. We provide the structure, facilitate the process, and ask the right questions — you, as a team, choose what you do and what you don’t do.